Policies and Guarantees

Call Monday through Saturday 9-5 Pacific Time, or contact Alan at www.ButterflyWay.com

Livestock Guarantee

Butterfly farmers raise butterflies because they are passionate about butterflies. Safety of all butterflies and their different stages of life we ship are important to us.

www.ButterflyWay.com guarantees  that eggs,caterpillars, chrysalises and adult butterflies arrive  alive.   Due to  lack of control over conditions and handling , we cannot guarantee life of insects beyond day of arrival.

Next Day is the best way to ship living butterflies in any stage of life. Caterpillars and chrysalids can be shipped 2 day, weather permiting,  but the guarantee becomes void.

On arrival, the products must be inspected to insure successful shipment and to notify us immediately on the day shippment arrives, in the event of a problem.

Please do not destroy anything as we require the insect to be returned and or a digital camera image emailed to www.ButterflyWay.com .

If you do not receive an answer at 707 725-2424 , please leave a message. If your package arrives without instructions please contact us immediately.

We appreciate customers who notify us if problems arise at any time. We will work with our customers to try to determine the problem and will reship or refund if appropriate.

Shipment Policy

Live butterflies are shipped out overnight priority delivery Monday through Thursday, arriving via FedEx. Signature is required for butterfly guarantee.

We guarantee our butterflies to arrive alive and on time. In the event a problem does arise, we must be notified within 3 days of the event contract, and the butterflies must be returned within 10 days of the event contract.

Payments for Butterflies

Butterflies Must Be Paid For In Full Before Shipment!!

We will invoice you and contact you to arrange payment. We are a verified PayPal merchant.

Butterfly Flying Conditions

Butterflies live to flutter about pollinating flowers. To do this, the weather conditions must be above 62 degrees. Butterflies do not fly in the rain or on cloudy, cold days. Butterfly season is typically between April until the end or middle of October . Please release butterflies in a pesticide free environment to help ensure further broods of butterflies.

Weather Cancellation Policy

We allow cancellation of an order 5 days before shipment due to poor weather. A full refund only on the "5 day Weather Forecast" is offered and must be called in on that day.