Policies and Guarantees

Call Monday through Saturday 9-5 Pacific Time, or contact Alan at www.ButterflyWay.com

Livestock Guarantee

Butterfly farmers raise butterflies because they are passionate about butterflies. Safety of all butterflies and their different stages of life we ship are important to us.

www.ButterflyWay.com guarantees the eggs, caterpillars, chrysalises and adult butterflies arrive alive. If a customer chooses any type of shipping other than next day arrival, we do not guarantee eggs, caterpillars, chrysalides, or adults to arrive alive.

Next Day is the best way to ship living butterflies in any stage of life. Caterpillars and chrysalids can be shipped 2 day, weather providing.

We have no control over the conditions or handling of the insects after they arrive to their location. Due to that lack of control, we cannot guarantee the life beyond arrival.

On arrival, the products must be inspected to insure successful shipment and to notify us immediately in the event of a problem.

Please do not destroy anything as we require the insect to be returned and a digital camera image emailed to www.ButterflyWay.com .

If you do not receive an answer at 707 725-2424 , please leave a message. If your package arrives without instructions please contact us immediately.

We appreciate customers who notify us if problems arise at any time. We will work with our customers to try to determine the problem and will reship or refund if appropriate.

Shipment Policy

Live butterflies are shipped out overnight priority delivery Monday through Thursday, arriving via FedEx. Signature is required for butterfly guarantee.

We guarantee our butterflies to arrive alive and on time. In the event a problem does arise, we must be notified within 3 days of the event contract, and the butterflies must be returned within 10 days of the event contract.

Payments for Butterflies

Butterflies Must Be Paid For In Full Before Shipment!!

We will invoice you and contact you to arrange payment. We are a verified PayPal merchant.

Butterfly Flying Conditions

Butterflies live to flutter about pollinating flowers. To do this, the weather conditions must be above 62 degrees. Butterflies do not fly in the rain or on cloudy, cold days. Butterfly season is typically between April until the end or middle of October . Please release butterflies in a pesticide free environment to help ensure further broods of butterflies.

Weather Cancellation Policy

We allow cancellation of an order 5 days before shipment due to poor weather. A full refund only on the "5 day Weather Forecast" is offered and must be called in on that day.